Frequently Asked Questions

Browse nearby coffee shops on the app, choose your drink, and pay securely. You’ll get a notification when it’s ready. Walk in, show your order code, and grab your coffee—no queue.

We support iDEAL, Wero, and major credit cards. All payments are processed securely through our certified payment providers.

You can cancel for free within 5 minutes of placing your order. After that, contact the shop directly through the app. Refunds are issued automatically if the merchant cancels.

No. Vlot works on any device with a web browser. You can use a tablet, smartphone, or computer to receive and manage orders. We recommend a tablet near your prep area for best results.

Payments are settled weekly via bank transfer. You’ll receive funds from Monday–Sunday orders by the following Friday. Premium plan members can opt for daily settlements.

We charge a simple 5% platform fee per completed order. There are no monthly fees on the Basic plan. Premium plans start at €49/month and include advanced features like analytics and multi-location support.